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Former Member
Jun 20, 2009 at 11:36 AM

Service Desk: Action Logs error

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Hello Gurus,

I have configured Service Desk in Solution Manager.

But when a message is created or any changes made to the message i get the following error message in Action Logs

Find support team responsible, when message is created

Processing CRM_DNO_PARTNER_1 Is Started

Incorrect parameter transfer ()

Action could not be successfully executed

Please let me know if have missed any configuration. I had done configuration as suggested in

[/people/dolores.correa/blog/2007/10/06/service-desk-support-team-determination|/people/dolores.correa/blog/2007/10/06/service-desk-support-team-determination]

Before doing the above configuration i was getting the following error.

Processing CRM_DNO_PARTNER_1 Is Started

Error in resolution of rule 'AC13200137' for step '1'

Action could not be successfully executed

Regards

Anil Verma B