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Jun 19, 2009 at 04:04 PM

Service Request with Object Reference filled-out automatically


Hi CRM experts,

I'm trying to understand how is possible (if exist a customizing way) to filled-out automatically the Reference Object of the Service Request.

Process steps:

First, I have to search for the Ibase component and confirm it; then I have to search for the Account related and confirm it also. Then I'd like to create the Service Request with the Account and the Ibase component filled-out automatically.

For the Account I solved the issue by assigning the Partner Function to the Business Transaction.

Any suggestions for the Ibase component?

Thanks in advance.

Best Regards,