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SMP Server Issue

Nov 15, 2016 at 06:23 AM

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Hi All,

We are facing issue with Production SMP server.

Nearly 70 users are using our application.

Everyday the server is getting down frequently,we were restarting the server every time.

Could you please help me out why it is happening??

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5 Answers

Prithviraj Rajpurohit Nov 15, 2016 at 06:42 AM
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Hi Vani,

Please check dev_disp, dev_wp* files to find out what caused the shutdown of your SAP system.

Also, is the shutdown pattern constant I mean does you SAP system go down everyday at a same time? If so, check if any script/software running at OS level to causing this?

Regards

Prithviraj

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divya vani Nov 16, 2016 at 05:09 AM
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Hi Prithviraj,

Thanks for the reply...

Could you please tell me where i check these files??

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G. van Rooij Nov 16, 2016 at 08:57 AM
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Hi Divya,

For SAP Mobile platform the log files are under: <SMP home>/log eg: /usr/sap/ESP/SMP/Server/log

Please check if there is a new patch level available.

Glenn

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divya vani Nov 16, 2016 at 09:55 AM
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Hi Glenn,

Thanks for your reply...

In most of the cases iam getting below errors.

1.Connection was dropped due to lack of network activity.

2.Unauthorized

Please help me out why i will get these errors???

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Jitendra Kansal
Nov 21, 2016 at 08:50 AM
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I would recommend you to get in touch with SAP support team on this topic.

Regards,

JK

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