"Cannot open document. (Error: INF) Deski docs in WEBI not opening

[Former Member]

Our users are receiving the following error within WEBI when oppening DESKI documents. "Cannot open document. (Error: INF). WEBI files open fine, DESKI files do not.

I want to break something.

Any ideas? Many thanks

[Former Member]

We are also having the same issue - personal (i.e. my favorite) Webi documents saved prior to today cause the error: Value Cannot be Null (Error:INF). New Webi documents or documents in the corporate repository are functioning properly.

Any ideas on how to fix issue is greatly appreciated.

Thank you

[Former Member]

- what BO version, patch level?

- Did recent patch upgrade?

Thanks

Subhodeep

[Former Member]

BO XI R3.1, fixpack 1-4

only recent thing that happened was the server was defragmented.

[Former Member]

y do you wish deski reports in webi?

Regards

Subhodeep

[former_member207342]

1. Use BO's report conversion tool to convert Deski to WebI.

and then try opening.

--Kuldeep