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Former Member

Shopping cart status of 'awaiting approval'

Hi Everyone,

All Shopping Baskets that are rejected by the approver are entering the Order raisers Shopping Basket status report with the status wrong displaying as Awaiting Approval . On previous versions of SRM, the status would be set to In Your Inbox]. This issue is with this header status only as the line items for rejected Baskets does show rejected.

Any help is welcome. I am on SRM 5.

Bye.

Gordon.

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2 Answers

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    Former Member
    Jun 17, 2009 at 10:00 AM

    Hi,

    Some trouble shooting needs to be done here.

    Use transaction RZ20 to check the problem and then take it further.

    Regards,

    Abhishek

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  • Jun 17, 2009 at 05:24 PM

    Hello,

    Actually, system behaves in the following way:

    - A shopping cart is created and goes to approval;

    - Approver rejects the cart and the workitem is send back to requester inbox in order to accept the rejection or change the cart and resubmit it to approbation;

    - If requester checks the cart (Inbox or BBPSC04), its header status will be "In your inbox";

    - If someone (administrator, for example), checks the cart via BBP_MON_SC transaction (Monitor Shopping Cart) before the requester acceptance/changes, the shopping cart status will be "Awaiting approval", since the cart is still in approbation process.

    I hope this information helps.

    Kind regards,

    Ricardo

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