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Problem wth incomplete returns orders - Shipp pt and route are greyed out

Former Member
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Hi

This is the problem with the incomplete return orders (v.02). All the subsequent documents are in complete process, but the returns order status is showing open status. This is because the user tried to remove the delivery block in returns order using a tcode (customized) and after that the shipping point and route in the returns order are removed and the fields are greyed out. So we need to complete all those returns order either through updating the database tables, please let me know how to achieve this?

Thanks in advance

Kishore

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Answers (1)

Answers (1)

aramsum
Active Contributor
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Hi Kishore,

As you might have shipping point and the route in the incompletion procedure for this return delivery type and these shipping point and the route are automatically determined, these fileds are greyed out. You have to remove these fileds in incompletion procedure by going to "SPRO-IMG-SHIPPING-BASIC SHIPPING FUNCTIONS-INCOPMLTION FOR DELIVERIES"(VUA2--TRANSACTION).

Or use seperate shipping conditions for the retunr process ,so that you can detemrine shipping point differently(You can assing some other shipping point as well in shipping point determination by entering Manual shipping point (OVL2).

Regards

Ram Pedarla