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Former Member
Jun 15, 2009 at 12:53 PM

Getting error when launching Infoview application

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Hello,

I am new to Crystal Reports, i installed Crystal Reports Server XI on Windows 2003 server with SP2 (64 bit), when i am trying to launcg Inforview application using the link:

http://(my servername)/businessobjects/enterprise11/InfoView/logon.aspx

i am getting the following error--

Server Error in '/businessobjects/Enterprise11/InfoView' Application.

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Retrieving the COM class factory for component with CLSID {E2B9442B-2B4F-4D65-93D8-8368B13A6B95} failed due to the following error: 80040154.

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.Runtime.InteropServices.COMException: Retrieving the COM class factory for component with CLSID {E2B9442B-2B4F-4D65-93D8-8368B13A6B95} failed due to the following error: 80040154.

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:

[COMException (0x80040154): Retrieving the COM class factory for component with CLSID {E2B9442B-2B4F-4D65-93D8-8368B13A6B95} failed due to the following error: 80040154.]

BusinessObjects.Enterprise.Web.AppPlugin.AppPluginFactory..ctor() +32

WebDesktop.Global.Session_Start(Object sender, EventArgs e) +54

System.Web.SessionState.SessionStateModule.RaiseOnStart(EventArgs e) +11154828

System.Web.SessionState.SessionStateModule.CompleteAcquireState() +366

System.Web.SessionState.SessionStateModule.BeginAcquireState(Object source, EventArgs e, AsyncCallback cb, Object extraData) +1281

System.Web.AsyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() +85

System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +263

Any idea how to resolve this issue.

Thanks

Vipin