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Former Member
Jun 15, 2009 at 12:45 PM

Problem indexing with TREX


Hi guys,

We have some problems with our TREX system. This´s our environment:

- SAP Netweaver 7 - SP17 (SUN Solaris)

- SAP TREX 7 (Windows 2003 server)

- IIS 6 with SSO to File Server (SSO22Kerbmap configured)

The problem is that When indexing process is started, we detected that a lot of documents had preprocessing errors. We have in TREX log the following info for each file error:

2009-06-14 17:46:01.589 e preprocessor Preprocessor.cpp(00897) : HTTPHEAD failed for URL with Httpstatus 401

2009-06-14 17:46:01.589 e preprocessor Preprocessor.cpp(03553) : HANDLE: DISPATCH - Processing Document with key '/Departamentos/GC-IDP/Laboratorio/FICHAS DE SEGURIDAD REACTIVOS LAB/Merck_es_Fichas de Seguridad Reactivos/1090/109033.pdf' failed, returning PREPROCESSOR_ACTIVITY_ERROR (Code 6401)

More information:

- index_service user have super administrator rol in our system.

- We have some errors in windows log about sso22kerbmap library. The text is 'Application failure: w3wp.exe, version:6.0.3790.3959, module: SSO22KerbMap.dll,version ...'

Can somebody help us to solve this problem?

Best regards.