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Nov 14, 2016 at 09:19 PM

CRM IC - Contact Person Create - Copying email/fax from Account

215 Views Last edit Sep 05, 2017 at 06:13 PM 3 rev

Dear Masters,

In CRM Interaction Center - After Account Identification, When i try to create a Contact person by entering Name, Telephone, email/fax, its taking entered details.

But when i try to create a Contact person by entering Name, Telephone number WITHOUT EMAIL/FAX, its creating Contact person and adding default email/fax to contact from Account ID details. I think its a standard functionality.

I have a requirement to stop this adding default email/fax from Account details when we left blank in contact create page.

Please help me with the possible solutions for this requirement.

Thank you in advance,

Kalam.A