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Jun 12, 2009 at 04:24 PM

Transaction channels in CRM7.0 - which ones to use

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I am using CRM 7.0 and I am creating transactions. I am configuring a Call Center ( Interaction Center) and wanted to know what these Channels are used for:

GUI CRM WEB CLIENT UI

IAC Interaction Center

ICW Interaction Center Webclient

when I launch the IC thru the webclient using the channel setting GUI CRM WEB CLIENT UI the transaction does not show up anymore.

thanks