Transaction channels in CRM7.0 - which ones to use

[arlene_milano]

I am using CRM 7.0 and I am creating transactions. I am configuring a Call Center ( Interaction Center) and wanted to know what these Channels are used for:

GUI CRM WEB CLIENT UI

IAC Interaction Center

ICW Interaction Center Webclient

when I launch the IC thru the webclient using the channel setting GUI CRM WEB CLIENT UI the transaction does not show up anymore.

thanks

[stephenjohannes]

Arlene,

Well this topic has been covered in the CRM Webclient UI forum and in general it should be valid for CRM 52/2007/7.0:

Basically the point is that when you assign one transaction a channel, all transactions without a channel will not appear unless they are also assigned.

Read this link:

https://forums.sdn.sap.com/click.jspa?searchID=27382415&messageID=7282475

You might want to look in the CRM Webclient UI forum as there is a lot of knowledge of issue that would still apply to CRM 7.0

Take care,

Stephen