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Former Member

System freezes for a minute after right clicking

Hi Experts,

Customer is experiencing an issue where right clicking within SAP causes it to freeze up for around 30-60 seconds.

This is happening on all users' PCs and only within SAP. After the system have unfrozen, the system brings up the expected shortcut menu... it just takes a long time.

Any thoughts?

Thanks

Greig

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5 Answers

  • author's profile photo Former Member
    Former Member
    Posted on Jun 12, 2009 at 02:04 PM

    Hi Gregg,

    Is this related to any special forms or ALL forms? Is the problem new? What is your B1 version and PL?

    Thanks,

    Gordon

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  • Posted on Jun 12, 2009 at 04:53 PM

    Dear Greig,

    after reading your description, I strongly advise you to open a message to SAP Support center, including the step by step to have the problem, a print screen showing the problem and also any other information that can help the consultants. You should use the component SBO-BC-PER.

    If the system returns a DMP.file, please, also attach it to the message as a zip file. In this case you should use component SBO-BC-PER-DMP. Give additional information as required as per note [1009615|https://websmp230.sap-ag.de/sap(bD1lbiZjPTAwMSZ3PTU4ODAwMDAr)/bc/bsp/spn/smb_searchnotes/display.htm?note_langu=E¬e_numm=1009615].

    Best Regards,

    Wesley Honorato

    Edited by: Mario Schoenberg on Jul 2, 2009 12:08 PM

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  • author's profile photo Former Member
    Former Member
    Posted on Jun 13, 2009 at 09:31 AM

    Hi Greig,

    Post the message to SAP Support Center.

    Regards

    Jambulingam.P

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  • author's profile photo Former Member
    Former Member
    Posted on Jul 02, 2009 at 10:32 AM

    Hi Greig,

    What was the solution to your problem?

    Kiran

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  • Posted on Nov 09, 2015 at 01:25 PM

    Hi,

    I know this post is quite old but maybe you can still reply.

    What was the solution?

    Because we're experiencing now the exact same problem with B1 9.1PL7HF1.

    On first right click to open a context menu the system freezes for about 30 seconds, afterwards everthing works normal.

    It is always only the first right click in a newly started session, all following right clicks work without any issue.

    I have also tried to reinstall the client without any success.

    Thanks!

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