Hi all,
In our MSA landscape, we have one Development Workstation. I am told that this is a one-tier architecture and the workstation is common to Development, Acceptance and Production servers of the CRM . But using the MSA installed in the workstation I am able to see only the entries( like BPartner) from the CRM Development system only. I am not able to see any CRM Production entries. How can I see the Production entries using this common Workstation ?
Please help.
Regards,
Emily.
5 Answers
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Best Answer
Former MemberPosted on Jun 15, 2009 at 08:04 AMHi Emily,
Q1 :
Client Console is present inside the %mobilerootdir%/bin.net folder(The place where MSA is installed).
Using this tool, you can connect to your respective CRM System by giving the logon(user name and password)details of the CRM Server and you can generate the BDocs and Tables.
Q2 :
Yes, Client Console is a seperate application exclusively developed for the Mobile scenerios.
For more information about Client Console , kindly refer the link below :
http://help.sap.com/saphelp_crm70/helpdata/EN/aa/b1c23b49a44034e10000000a11402f/frameset.htm
Best Regards,
Vignesh Ravikumar.
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Former MemberPosted on Jun 12, 2009 at 10:37 AM
Hi,
this seems to be a misunderstanding:
You can use the comm station for several systems (Dev, QA, Prod), but the installed Mobile Application (btw, this shouldn't be done and is not supported by SAP) can only connect to one system, like Dev in your case.
Regards,
Wolfhard
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Former MemberPosted on Jun 15, 2009 at 05:10 AM
Hi Emily,
Just to make things little clear,
1. In the CRM Server, a site is created to bring the data to only one mobile client.(Exclusively dedicated to one mobile client.).
2. Hence for example, if you have 5 mobile clients(5 MSA running). then you will create 5 sites in the CRM Server and assign subscriptions to each and every site.
3. In your case, since you want to use the same Mobile Sales Application to access both the production and the development system, definitely the mobile client have to connect to two different CRM server to bring the to the same mobile client(MSA.)
4.But, the Mobile Client can connect to only one CRM Server at a time with the help of the assigned site ID.
5. Hence forth, if you want to use the mobile client (MSA) to connect to the developement system, then you have to change the server settings using the using the Client Console, and then reassign the site from the production site to the developement site.. In this case, the Mobile Client will be assigned to the site created in the Dev system.
Henceforth, one Mobile Sales Application can connect to 2 different CRM systems but not at the same time.
Hope the above information helped you to answer your queries.
Best Regards,
Vignesh Ravikumar.
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Former MemberPosted on Jun 17, 2009 at 04:01 AM
Hi Emily,
The problem here is that, You have selected the Load Balancing Server option button while configuring the CRM Server details.
while Assigning the site and giving the CRM Server details,
Please check the following :
1.Dedicated Server option button need to be selected.
2.If you select the Load Balancing Server, "cannot connect to the MW server error" will be thrown, because of incorrect group details for the CRM server.
*It is a good practice to select the dedicated server option when specifying the CRM Server details.
After you have selected the Dedicated Server option and entered the correct logon details of the CRM server, you will be able to assign the site to your production system from the available free sites.
I believe the problem should be resolved now.
Best Regards,
Vignesh Ravikumar.
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