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Former Member
Jun 12, 2009 at 09:31 AM

Send mail to multiple users in outlook through workflow

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Hello Experts,

I have a requirement where I have to fetch all the email ID (abc@companycom) under support team in an org unit and send mail to these multiple email ids when a support message ticket is created in transaction CRMD_ORDER.The BO for this is bus2000116.Now I have created a ZBO with supertype as bus2000116 and a custom method where I am fetching the email Ids.I have also created an EXPORT MULTILINE parameter (EMAIL_ID) for this method of type ADR6-SMTP_ADDR.I have tested this ZBO and it is correctly fetching all the email ID in this parameter.

Now in my workflow builder,I have created a Activity type and here I have created a custom task calling my ZBO and custom method of fetching email id.I have also created a container(EMAIL_ID) for this task of type ADR6-SMTP_ADDR.Here I have binded the task(fetch email step) to workflow.In the Agents I have given &&EMAIL_ID&& in expression as this is the container.

After this step I have added the mail step and in the reciepient type I have given G organizational object and expression as &EMAIL_ID&.Here I have added a standard task(TS45308726) with BOR as (SELFITEM and method as SENDTASKDESCRIPTION)for sending mail to these multiple ids to outlook.

I have activated the builder and tested it.In the log I can see,the event has been triggerred,workflow is started,but workflow status is set to error.The step fetch mail is getting executed correcttly with 4 email ids in the container.and the third step send mail is also failed.giving error as "Work item 000000066700: Object 000000066700 method SENDTASKDESCRIPTION cannot be executed".

Kindly give your valuable suggestions to rectify this issue.In SBWP i could see the workflow started but mails are not reaching my outlook.Your solution will be highly appreciated.

Thanks & Regds

vlp