[BPC 7.0 SP3] Issue to restore a backup using the server manager

[Former Member]

Hello,

I'm faced with a contraignant issue. I'm trying to restore a previous back up done with the server manager but I get the following error message at the "fileDB" step :

"Cannot find the Appset or cannot copy files" with a red cross "FileDB : Fail

I checked the fileDB folder, no files in use by another process.

I also tried to run a full optimize before running a new back-up, but the restore still failled.

Has someone already been faced with this problem ?

Kind regards,

Lionel

[Former Member · Accepted solution]

I have not necessarily seen this issue, but I do have a couple of thoughts. If you are making a backup, the optimize is important, but what is critical is a FULL PROCESS of every dimension, however this usually impacts OLAP restore more than the FileDB. So, my next question is, are there any files in teh FileDB? If not, take a blank copy and insert it into the backup folder, or take the Apshell FIleDB and make a Zip backup; rename it, and swap it for your Server manager backup. Then attempt the restore process.

Hope it helps.

[Former Member · Accepted solution]

Thank you Petar for this reply.

In the file DB I have just a temp file in each subfolder related to the applications, so yes it empty.

So, I understand that you suggest to use the FileDB of the apshell in place of the second's, right ?

On the other hand, I'm not sure to understand well when you talk about "blank copy". Do you mean I just have to create an empty folder and make a zip archive ?

If so, do I have to create the subfolders and the temp files before making the archive ?

Besides, what is the usefulness of these temp files located in each subfolders ?

Thank you again for your very useful help.

Lionel

[Former Member · Accepted solution]

Yes. I think if you use a blank, zipped FileDB it may work. But you may also want to see if any dimensions have not been fully processed as well. Sometimes that interferes with a solid backup, however, I hope it is not the case for your issue.

[Former Member · Accepted solution]

Hello Petar,

My issue has been solved applying your suggestion.

I don't know how the issue appeared.

Thank you very much for this.

Lionel