BOXI Enterprise Release 2 - WEBI Error when loading fonts.

[Former Member]

Can anyone please help

Not sure whats happened but for some reason when users log into WEBI, they select options to Create or Modify a report and the application starts the Java applet report panel but it sticks on Loading Fonts window and just hangs there.

When attempting to load a previous instance then it just sticks on "Please wait whie the document is being processed"

This occurs on all users machines and also on the server.

Any ideas?

[Former Member · Accepted solution]

Hi,

Following information might be helpful in resolving the issue.

Investigating Network - traffic seems to be lost between Tomcat WAS and BOE (different servers Win2003). This can happen on an instance or a report (any document type - WebI, DeskI in customer environment)

Tomcat Manager shows a GET request at the time of clicking on the report link & it stays until it times out - the request is never serviced

Broadcom Software & Network Teaming (2 cards) enabled. Broadcom network software has been known to cause problems with BOE under load & is unsupported so recommending removing this software & unteaming the cards

Regards,

Sarbhjeet Kaur

[Former Member · Accepted solution]

Thanx for that but in the end we rebooted server which resolved the issue.