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Former Member
Jun 10, 2009 at 02:43 PM

BPM: Confirming alerts doesn't refresh alert status

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Hi Colleagues,

Have anyone dealt with refreshing problems in Solman's BPM?

If I have a red alert and process it, I proceed to confirm the alert.

In this node, status is changed to green (some cases into grey).

If I get back to the first screen in the BPM, process is still in red leading to confusion to our local monitoring team. It doesn´t matter that no other alerts are current unconfirmed.

You can refresh as many times you want, system remains in red.

I have a message in support but response process is really slow.

They just recomended to apply latest version of note 0001255970 but no effects were observed.

We are in ST 400 SP 17.

Thanks,

Renato Petrulis