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author's profile photo Former Member
Former Member

CrystalEnterprise.DiskUnmanaged: Logon failure

I am trying to schedule a webi report and i want the output in excel format in a windows folder, but I get this error:

CrystalEnterprise.DiskUnmanaged: Logon failure: unknown user name or bad password

I've tried to do it with BOXIr2Sp2, BOXIr2SP5 and BOXI3.1, but I still have the same error even if the uid and pwd are correct.

These are the parameters:

Directory: //

User ID: QUINSRV\user11

Password: ********

any ideas? Where am I going wrong?

Please HELP!!

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2 Answers

  • author's profile photo Former Member
    Former Member
    Posted on Jun 10, 2009 at 11:01 AM

    Hi Camillo,

    The following information might be helpful in resolving the issue.

    In CMC, schedule a report, set Destination to "Unmanaged Disk"

    Specify the Destination Directory to a UNC path pointing a shared folder on remote machine (such as: //machineA/sharefolder). The BOE machine and remote shared machine are in a workgroup environment.

    Fill in User Name and Password fields for accessing the remote shared folder.

    Click Update button

    Schedule the report


    This is due to non sufficient user rights. The user specified on the destination page in the CMC needs to have "Logon Locally" rights on the Job Server machine. This right cannot be assigned to a user from another computer if it is not in a domain.

    This is a normal behaviour in a Microsoft Windows workgroup. This issue has been assigned Track ID ADAPT00136664.



    Create the exact same user account with the same password on both computers and specify that user in the destination page when scheduling the report.


    Sarbhjeet Kaur

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  • Posted on Jun 10, 2009 at 09:55 AM


    is your BOBJ server running on windows?



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