When using BUPA_CLEAR transaction to process cleansing cases, dragging and dropping some objects from one BP to another produces the message "Clipboard does not contain any data" and the object is not copied to the new BP.
BP 1 has a folder 'Business Transactions' with sub-folders 'CRM Service Processes' and 'CRM Business Activity'. The 'CRM Service Processes' contains 1 service ticket object. the 'CRM Business Activity' contains 1 interaction record object. The other main level folders are Address Usage and Sales Classification.
BP 2 only has 'Address Usage' and 'Sales Classification' folders as it has no interactions or tickets against it.
When dragging and dropping the folder 'Business Transactions' (or any of it's sub-folders/objects) from BP1 to BP2, I get the message 'Clipboard does not contain any data'.
Is there a fix or workaround to this? Or am I doing something wrong?
Any help is greatly appreciated,