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Jun 09, 2009 at 04:19 PM

Role does not allow visibility on activities

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Using CRM 2007 sp4 I have recently created a new business role and have assigned this business role a pfcg authorisations role (based on the original sales manager role). I was having problems having users assigned to this role being able to create activities. When they try and create an activity in the calendar area, or through quick create links set up as direct links in the direct link groups or through the activity component no activities types were selectable from. The setup of the authorisations appears fine as if i give the users sap_all access they can create any of the activity types they want. In my pfcg role I had been using the authorisation object to control access to spsecific transaction types (object : CRM_ORD_PR) and eveything seemed to be ok.

The system gives me the following info:

Details No transaction type is available for creating a transaction

Diagnosis: No transaction type is available when creating a transaction. This can be due to the following reasons:

No transaction type is available according to Customizing

The user has no authorization for the transaction type

System Response

It is not possible to create the transaction.

Procedure

Make sure that:

The transaction type is set up in Customizing

The user has authorization for the transaction type

From what i can see this appears to be an authorisation issue but i'm unsure what authorisation objects are required to create activities.

Any help would be appreciated

Regards

Eddie