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Former Member
Jun 09, 2009 at 02:38 PM

Service scenario

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Hi

Can any one expalin me using the telephony system in B1.

when any customer calls in the service or sales agent receieves popup window containing the entire information about the custoemr in one screen and it can be accmodated there on.

Whether it is possible in B1 default functioanlity. if yes how we can acheive it if not what steps do we have to take.

your earliest replies are much appreciated.