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Former Member
Jun 08, 2009 at 05:12 PM

Alerts from Approvals are slow

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We are using 2007A PL48 and we have an approval procedure for sales order docs with discount over 25% need approval from manager. The approval is triggered correctly from the user, however, it takes a long time for the alert to be sent to the manager. It takes roughly 5 minutes for the alert to be sent to the manager, and it has taken as long an hour on some occasions. Is there a way to speed this up, and why is it taking so long?

Thanks for your help.

We were previously using 2005A and the alert would fire within 30 seconds of the approval notification.