When e-mailing a Service Desk Message, the receiver gets an e-mail with an attached HTM document. However, when opening the HTM document, the following is included:
Go to the following URL:
If the link is not to a valid server, log on to the SAP system and check the following object:
System:OPG
Client:030
BOR Object Type:BUS2000116
BOR Object Key:4A1E433AFCF5012CE10080000A98170D
However, the URL is missing.
I am curious as to what I missed in the configuration. I have combed through the forum on Service Desk configuration and have rechecked everything that was suggested in the forum; but I can't seem to find the piece that inserts the URL into the HTM document that gets attached to the e-mail when the service desk message is sent to a message processesor. I couldn't find an answer in service.sap.com.
We are using SAP SolMan 7.0 support pack 17
Any help will be appreciated.