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Jun 08, 2009 at 03:11 PM

CRM 7.0: Test/simulate telephony integration in IC web client

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Hello

one of our customers is currently performing CRM release upgrade from CRM 4.0 to CRM 7.0. In CRM 4.0, they used the sapphone server for telephony integration (CTI) into CRM IC win client (SAP GUI).

Now weu2019re currently testing this feature in CRM 7.0, however, the telephony buttons in the IC web client are shown but do not trigger any action.

My question: Is there any kind of test / simulation scenario for testing the telephony integration using sapphone server directly in the SAP system (without the actual sapphone server)? Weu2019d like to make sure that the customizing of the IC profile itself is correct before looking for other technical issues. We're currently testing using business role IC_AGENT.

I searched SAP marketplace and SDN, however, only found transaction code SPHT and guides for ICI.

Many thanks & regards

Wolfgang