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Former Member
Jun 08, 2009 at 01:14 PM

Service Module !!

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Hello Experts,

how do you rate the service module in SBO, i have one problem as my work is in distributed environment, i have got technicians who are on the field all the time with few equipments. They come office once in a while.

I would like to manage their Scheduler and time Sheets in SBO which further can be incorporated to their payroll.

I am looking for this kind of a Solution.. can any body suggest how to handle it ????

All hrs get posted to SAP

- Productive hrs to sales orders (hidden line)

- Productive hrs to service calls or job numbers (when these get invoiced we need the lab hrs hidden as above)

- Non productive hrs to zero value sales orders/invoices (one per engineer) for weekly invoicing and onward analysis

If there was a front end it would need to post all these hrs to SAP and send a report of the hrs (in summary form) to the payroll clerk for onward payment of wages

Reporting then needs to be as follows

- Productive hrs via sales orders u2013 Standard SAP Gross Profit reporting

- Productive hrs to service call/job number u2013 When these are invoiced will the costs come forward and can they be reported on

- Productive hrs to sales orders and/or jobs not yet invoiced u2013 How can this be reported on???????

- Non productive hrs u2013 Book them to sales orders and report in the same manner

- Can we report on outstanding orders (SOP) not ALL orders

Please help !!