Hello Experts,
how do you rate the service module in SBO, i have one problem as my work is in distributed environment, i have got technicians who are on the field all the time with few equipments. They come office once in a while.
I would like to manage their Scheduler and time Sheets in SBO which further can be incorporated to their payroll.
I am looking for this kind of a Solution.. can any body suggest how to handle it ????
All hrs get posted to SAP
- Productive hrs to sales orders (hidden line)
- Productive hrs to service calls or job numbers (when these get invoiced we need the lab hrs hidden as above)
- Non productive hrs to zero value sales orders/invoices (one per engineer) for weekly invoicing and onward analysis
If there was a front end it would need to post all these hrs to SAP and send a report of the hrs (in summary form) to the payroll clerk for onward payment of wages
Reporting then needs to be as follows
- Productive hrs via sales orders u2013 Standard SAP Gross Profit reporting
- Productive hrs to service call/job number u2013 When these are invoiced will the costs come forward and can they be reported on
- Productive hrs to sales orders and/or jobs not yet invoiced u2013 How can this be reported on???????
- Non productive hrs u2013 Book them to sales orders and report in the same manner
- Can we report on outstanding orders (SOP) not ALL orders
Please help !!