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ITSM reminder's Email to user on customer action

Nov 14, 2016 at 02:04 PM

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Hi,

I have a requirement from my client, when ever the ITSM incident is set to customer action status an email should be send to user. I am able to send one email when ever it is set to customer action, but they need to send every week until the status is changed.

I am looking forward to know how this can be implemented in the system. Please let me know the detailed steps to implement this functionality. Any help would be highly appreciated and rewarded.

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