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Former Member
Jun 08, 2009 at 11:18 AM

Start Condition for CRM Actions

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Hi,

we have a requirement to create the follow up document (complaint) in CRM for the Return orders created in ECC system and not for the return orders created in CRM system. We have configured an action for the same and the follow up document is getting created for the Return orders from ECC and CRM also. There is parameter called LOGICAL_SYSTEM in header, using this we can identify the document source system. How can we make use of this LOGICAL_SYSTEM parameter in start condition as this not part of the standard container?

Any helpful answers will be highly appreciated.

Thanks,

Rajinikanth