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Former Member
Jun 08, 2009 at 07:17 AM

Faulty Item Returns



We produce gas cylinders and when we get a faulty cylinder in production, we perform a warehouse transfer to a warehouse created to account for cylinders in need of repair, then perform another transfer back to the standard depot warehouse once the cylinder is ready for sale (is there a better way of achieving this?)

My issue is how to handle customer returns of these faulty items - we do not want to issue a credit memo then transact a new sale. We would like to replace the faulty item with the original invoice details but reflect this exchange occured on the system.

How can this be done?

Thanking you in advance.