Faulty Item Returns

[Former Member]

Hello,

We produce gas cylinders and when we get a faulty cylinder in production, we perform a warehouse transfer to a warehouse created to account for cylinders in need of repair, then perform another transfer back to the standard depot warehouse once the cylinder is ready for sale (is there a better way of achieving this?)

My issue is how to handle customer returns of these faulty items - we do not want to issue a credit memo then transact a new sale. We would like to replace the faulty item with the original invoice details but reflect this exchange occured on the system.

How can this be done?

Thanking you in advance.

[Former Member · Accepted solution]

Hi,

Create a A/R return for the faulty cylinder and you can create a A/R delivery based on this return.

As you want to capture the original invoice details , you can give in Document remarks column or create a UDF at the row level and fetch the Invoice doc num and by this you can take a report based on which this return is made and delivered.

eshvanth singh.

[Former Member]

Use a Service Call with attached/linked documents and activities.

[former_member187989]

hi,

Create return document as said by eshvant,

Create ar invoice for replacement cylinder with zero price(ie ar invoice for zero value),

Creating ar invoice will reduce stock in system,accounting impact is also zero,

Enter remarks of orginal invoice as said by eshvant,

U can use manual numbering for ar invoice to track replacement cylinder,Enter orginal

ar invoice number as manual number for new ar invoice(Replacement cylinder).

Jeyakanthan