Hi All,
I want to make changes in status profile of service desk . As of now i have 6 default Status i.e. New ,in process,sent to SAP etc. my concern , i want to add one more status "Rejected" and if Message Processor select this status . logged message should be locked for editing as like confirmed status.
with TC TC CRMBS02
> select SLFN0001
-> i am able to insert or modify existing status. but its only for reflection in text. how ever message will take any update . i want to freeze all field for modification .
as when we select confirmed , no one can do any modification.
please suggest what else need to do for blocking modification in desired status.
Regards
Andrew