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Former Member
Jun 08, 2009 at 04:57 AM

Service Desk Status profile.

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Hi All,

I want to make changes in status profile of service desk . As of now i have 6 default Status i.e. New ,in process,sent to SAP etc. my concern , i want to add one more status "Rejected" and if Message Processor select this status . logged message should be locked for editing as like confirmed status.

with TC TC CRMBS02 > select SLFN0001 -> i am able to insert or modify existing status. but its only for reflection in text. how ever message will take any update . i want to freeze all field for modification .

as when we select confirmed , no one can do any modification.

please suggest what else need to do for blocking modification in desired status.

Regards

Andrew