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Former Member
Jun 07, 2009 at 05:55 AM

Timeout after 5-10 minutes in WEBI

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Hi

After opening a report in WEBI (AIX Installation) and if there is no activity on the browser for 5-10 minutes, I try to refresh the report is gives me a message that the login has been timed out. And it gives me this following dump on the browser

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type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

java.lang.StringIndexOutOfBoundsException

java.lang.String.substring(String.java:1088)

com.crystaldecisions.sdk.occa.security.internal.l.logonWithToken(Unknown Source)

com.crystaldecisions.sdk.framework.internal.d.logonWithToken(Unknown Source)

com.crystaldecisions.ePortfolio.framework.common.CrystalIdentity.checkIdentity(CrystalIdentity.java:630)

com.crystaldecisions.ePortfolio.framework.common.IdentityAwareAction.perform(IdentityAwareAction.java:48)

org.apache.struts.action.ActionServlet.processActionPerform(ActionServlet.java:1787)

org.apache.struts.action.ActionServlet.process(ActionServlet.java:1586)

com.crystaldecisions.webapp.struts.framework.CrystalUTF8InputActionServlet.process(CrystalUTF8InputActionServlet.java:29)

org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:492)

javax.servlet.http.HttpServlet.service(HttpServlet.java:690)

javax.servlet.http.HttpServlet.service(HttpServlet.java:803)

note The full stack trace of the root cause is available in the Apache Tomcat/5.5.26 logs.

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The timeout is set to 60 minutes in the CMS and this problem is reported for some users. I need pointers to understand what could be the problem here.

- Amit