Hi
After opening a report in WEBI (AIX Installation) and if there is no activity on the browser for 5-10 minutes, I try to refresh the report is gives me a message that the login has been timed out. And it gives me this following dump on the browser
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type Exception report
message
description The server encountered an internal error () that prevented it from fulfilling this request.
exception
java.lang.StringIndexOutOfBoundsException
java.lang.String.substring(String.java:1088)
com.crystaldecisions.sdk.occa.security.internal.l.logonWithToken(Unknown Source)
com.crystaldecisions.sdk.framework.internal.d.logonWithToken(Unknown Source)
com.crystaldecisions.ePortfolio.framework.common.CrystalIdentity.checkIdentity(CrystalIdentity.java:630)
com.crystaldecisions.ePortfolio.framework.common.IdentityAwareAction.perform(IdentityAwareAction.java:48)
org.apache.struts.action.ActionServlet.processActionPerform(ActionServlet.java:1787)
org.apache.struts.action.ActionServlet.process(ActionServlet.java:1586)
com.crystaldecisions.webapp.struts.framework.CrystalUTF8InputActionServlet.process(CrystalUTF8InputActionServlet.java:29)
org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:492)
javax.servlet.http.HttpServlet.service(HttpServlet.java:690)
javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
note The full stack trace of the root cause is available in the Apache Tomcat/5.5.26 logs.
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The timeout is set to 60 minutes in the CMS and this problem is reported for some users. I need pointers to understand what could be the problem here.
- Amit