Upgrade BOXIR2 sp2 to sp4

[Former Member]

I'm in the middle of setting up an XIR3.1 environment. Meanwhile, back at the ranch, my existing production server (XIR2 sp2) needs to be upgraded to fix some issues. I decided to go ahead with sp4. When I tried to run it I get "Another version of this software is already installed. Installation of this version cannot continue..........".

Do I really have to uninstall the sp2 version to install sp4?

[denis_konovalov · Accepted solution]

you don't need to uninstall Sp2 before installing SP4. Error indicates that you have downloaded XIR2SP4 package - full install with SP4 embedded. You need to download SP4 Service Pack (Upgrade) package.