Hi all,
I have configured the SLA for service desk for the transaction types(ZLFN).
Now My requirement is, I want the service product to be identified automatically when a service ticket is created using that transaction type.
I have got a frame in transaction type(ZLFN) as product determination, can i use that for this sutomatic product determination.
There also i got this entries as...
enter GTIN
enter partner product
Create partner product numberalways check product id
And there is a text box for product profile also.
I dunno whether i can use this option or not.
Kindly guide me on this.
Regards,
Subhashini.