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Former Member
Jun 05, 2009 at 10:49 AM

Automatice determination of service product for a transaction type

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Hi all,

I have configured the SLA for service desk for the transaction types(ZLFN).

Now My requirement is, I want the service product to be identified automatically when a service ticket is created using that transaction type.

I have got a frame in transaction type(ZLFN) as product determination, can i use that for this sutomatic product determination.

There also i got this entries as...

enter GTIN

enter partner product

Create partner product numberalways check product id

And there is a text box for product profile also.

I dunno whether i can use this option or not.

Kindly guide me on this.

Regards,

Subhashini.