Hi Solman experts,
I'm trying to configure SLA in my solution manager 4.0 service desk system. I've tried to configure the below with guidance from this forum and other materials but still of no use.
Thnigs configured:
1) Defining response and service profiles - CRMD_SERV_SLA
2) Creating Service product - COMMPR01
3) Creating Service contract - CRMD_ORDER
4) Customising crm_dno_monitor - CRMV_SSC
Notes:
In my service contract, i have some red errors due to pricing procedure. Do I need to solve this and get it working?
When trying to manually assign a service product to the support message, i get the error, no service contract can be determined
Is there anything else i'm missing?
Thanks!