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Former Member
Jun 05, 2009 at 03:33 AM

Auto assigning SLA service contracts to support messages

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Hi Solman experts,

I'm trying to configure SLA in my solution manager 4.0 service desk system. I've tried to configure the below with guidance from this forum and other materials but still of no use.

Thnigs configured:

1) Defining response and service profiles - CRMD_SERV_SLA

2) Creating Service product - COMMPR01

3) Creating Service contract - CRMD_ORDER

4) Customising crm_dno_monitor - CRMV_SSC

Notes:

In my service contract, i have some red errors due to pricing procedure. Do I need to solve this and get it working?

When trying to manually assign a service product to the support message, i get the error, no service contract can be determined

Is there anything else i'm missing?

Thanks!