Issue with normal correction.

Hello,

I am configuring ChaRM in SolMan system. I am able to perform the steps mentioned in the RKT. But currently I am facing 2 issues.

1. There is no action as "Create Change Request" in the support message. I can see only "Create Change Document". How can I get that action? What is the difference between a change request and chage document?

2. For normal correction (maintenance), once the message reaches the status "In developement", when I try to perform the action "Logon to the system", nothing is happening and I am getting successfull message saying "Action Logon to system performed immediately".

Please help me to solve these problems.

Thanks and Regards,

Rajeev.