amount to credit greater than credit balance - goods return to AP Cred Note

[Former Member]

Hi All,

I've got the following scenario:

We have a AP Goods Return on the system which totals £12.94 with freight charges of -£3.75. We have copied this to a AP Credit Note, but have amended the freight from -£3.75 to -£3.00(UK VAT Rate 15% applicable throughout). The total credit field now shows £13.80 and the credit balance field shows £12.94. When you try to add the document it gives an error "amount to credit greater than credit balance". I'm using 2005A PL53.

Can anyone please advise the reason behind the error and also what the correct way of handling this kind of transaction would be?

Kind regards,

Matt

[wesleyhonorato]

Dear Greeff,

a similar issue was already sent to SAP Support, and it seems that if you use the Copy From button instead of Copy To, the error message will not show up. Please, I would kindly ask you to test this workaround and see if it solves the issue.

Best Regards,

Wesley Honorato

[Former Member]

Hi Wesley,

I tried both methods and it doesn't resolve the issue. Spoke to SAP, they gave me a solution and workaround, the issue is a bit more complicated as what it may seem. You manually have to close the goods return, create a standalone service credit note with the appropriate GL account to reverse out the "goods clearing account" entry created by the reversal journal. The bahaviour has been changed in SBO 2007 and therefore the problem is not present in this version anymore. Thanks for your help anyway.

Kind regards,

Matt

Edited by: Greeff Matt on Jun 5, 2009 9:47 AM