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New ticket in C4C via email to a generic ID

Nov 14, 2016 at 11:55 AM

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Hi,

Please let me know the possibility of creating a new ticket in C4C via email.

Some of the information is available in the below link https://blogs.sap.com/2015/10/07/automatic-ticket-creation-via-incoming-email/

We would like to go with Generic email(System generated email id) for creating new tickets. Whenever a mail is received by this generic ID, a new ticket will be created and if possible an acknowledgement with the ticket number will be sent from this Generic ID. (cod.b2b.servicerequest@myxxxxxx.mail.crm.ondemand.com )

Does this require any additional enhancements?

Thanks!

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1 Answer

Gabriele Bodda
Nov 22, 2016 at 11:41 PM
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