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Former Member
Jun 04, 2009 at 06:00 AM

How does SLA time stop when the issue is resolved in Service desk Solution

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Hi

We have the following requirement:

--> SLA time should stop when the issue is resolved. ( and not when the issue is closed)

Once the issue is resolved from the support team the clock should stop ticking.

Please let me know how to achieve this is Solution manager service desk.

Thanks and Regards,

Satya