Import Roles methodology @ ERM

Hello all,

We are facing some concerns regarding import roles methodology and would like to consult we you.

The import roles methodology raised a concern since it is done partially by uploading data from an excel file (template by SAP).

Our customer wants reassurance that this is a safe process and to know about other customers experience and results (how many problems they encounter? How fast is the process? What issues occur while uploading the roles to ERM? Related information etc.

Could you advice?

Thanks in advance

Rothem