Emails flagged as Likely Junk when sent to SAP

[Former Member]

Hi there

Anybody have any ideas how I can get company name confirmed as valid with SAP?

All emails sent from our company domain is flagged as junk mail on the SAP side and end up in SAP staff junk email folder. Typically it then gets deleted without being read or we get no response.

This makes escalation very difficult and we have to resort to phoning or sending from external email addresses.

Unfortunately our marketing department does send bulk emails to existing clients which includes many of the SAP staff (we are an insurance company) and this is more than likely why our domain gets flagged.

Thansk

Wayne

[Former Member]

there is something called white listing. as Matt said, you need to talk to SAP to put you on a white list. if they refuse to, well, then they obviously consider your emails Likely to be Junk on purpose

[stephenjohannes]

Actually easier solution to resolve the problem.

Just refuse to pay your SAP maintenance fees until the problem is resolved, if they won't take care of it in the first place. Since you are getting the same response from SAP as if your fees weren't paid due to the configuration problem with their spam sever, it seems logical to me.

If you find the person at SAP that solves your problem, let me know as our mails are also marked as "junk" by SAP and we don't send them spam.

Your other option is to use your CRM system(if you have one) to its full potential as a multi-channel spammer. You should be able to setup the system to send out a new message every minute.

Take care,

Stephen

[Former Member]

> Actually easier solution to resolve the problem.

>

> Just refuse to pay your SAP maintenance fees until the problem is resolved...

A further step easier would be to post the mail content here in the Coffee Corner...

There was a person about 2 years back who would post the content of "OSS" customer correspondence in the Security Forum. Eventually she backed off from it, but the discussions were interesting (and to some extent at her expense).

Probably that will get side tracked into a discussion about cricket or aliens here...

Cheers,

Julius

[Former Member]

Thanks for the suggestion.

We have being trying to talk to SAP but the South African local office seems confused - they suggested the OSS but can not tell me how to log it so it gets the right attention. Next stop is to go the the local country head / or sales director - but of course you can never get to them and the emails never arrive

Does anybody know who to talk to on getting onto the white list preferably in Head Office so I can bypass local office and get results?

BTW really enjoyed some of the comments - we actually did not pay maintenance fees as they never changed contact details which we sent via email - all they did was get a lawyers letter hand delivered to multiple people across our organisation - friendly aren't they

[stephenjohannes]

This is only partially related but you might get a chuckle at the comments on this blog:

/people/jonathan.becher/blog/2009/06/02/important-name-change-for-netweaver-bi

It's a must read for the grumpier coffee corner folks.

Take care,

Stephen

[matt]

Your IT director needs to talk to someone in SAP.

[jurjen_heeck]

> Unfortunately our marketing department does send bulk emails to existing clients which includes many of the SAP staff (we are an insurance company)

I suggest you have your marketing department insure your risk of the system becoming unstable.....

[Former Member]

Hoist by his own petard.

Rob

[Former Member]

> petard.

LOL

Someone used that word in an Abuse Report recently. I had to look it up (well documented, so no excuses).

I dont think PGP keys will help in this case either.

Cheers,

Julius

[Former Member]

> Unfortunately our marketing department does send bulk emails to existing clients which includes many of the SAP staff (we are an insurance company) and this is more than likely why our domain gets flagged.

Sounds reasonable to me.

If you can identify the marketing folks via a group assignment or role assignment, then take a look at FM TH_POPUP to take revenge with...

Cheers,

Julius