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Jun 03, 2009 at 02:43 PM

warranty process

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Hi All,

I need help in understanding how does Warranty process in SAP works form system point of view and from user point of view. So, here goes my questions;

1. From user prospective, how to process warranty - My scernario is is Engineering & Manufacturing and we have to do assign warranty to each material on the basis of serial number at delivery.

2. Can I check warranty validity during return delivery in sales process (excluding CS process).

3. How do we attach warranty automatically / manually to the delivery. However, its a time based warranty.

I have refered to earlier postings but i guess nothing was like the way i wanted it, since i m a total newcomer in CS.

I hope to get some really quick hand holding. thanx in advance.