We are looking to implement a solution in CRM V5 that involves the creation of bespoke BDoc Types, the contents of which then populate customer defined Z tables within CRM. The business process that this supports is a critical process that can be initiated 7 days a week, 24 hours per day.
Failed BDocs or unprocessed BDocs would severely impact (negatively) this solution, as well as subsequent dependent processes that occur both within CRM and then in the linked OLTP system.
Standard transactions such as SMW01 allow us to monitor BDocs etc, but we require something more dynamic than this to prevent someone having to constantly monitor this transaction for failures 24 hours a day as this is just not realistic.
There must be other companies who have a similar dilemma and need to be made aware of when failures / issues occur irrespective of time of day or day of week, e.g. if a failure occurs at say 03:00am on a Sunday.
Is there a standard way that we can monitor the system and should a failure occur this is picked up and the appropriate support / call out person notified, e.g. workflow? If not has anyone developed their own non standard solution that can be shared or at least guidance given as to the approach to take?
Many Thanks
Ian