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Former Member
Jun 02, 2009 at 08:52 PM

Reply from key user takes my message to wrong status

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Hello,

From work center when a key user reply to message status must be in process, for me its going to "sent to 3rd party" I have configured 3 extra statuses

10 NEW NEW 10 20 SLFN

20 PROC In process 20 50 SLFN

21 REOP Reopen 21 50 SLFN INPR

30 CACT Customer Action 20 50 SLFN RELE

40 SAP1 Sent to SAP 20 50 SLFN INPR

41 S3P Sent to 3rd Party 20 50 SLFN INPR

50 SPRV Proposed SOl 21 61 SLFN RELE

60 CONF Confirmed 60 60 SLFN FINI

61 CON1 Confirm after reopen 61 61 SLFN

Can I know where this logic is defined.... ie when a key user reply to the message then the status should be inprocess.... .where is this defined.

Regards,

Shyam.