Hello,
From work center when a key user reply to message status must be in process, for me its going to "sent to 3rd party" I have configured 3 extra statuses
10 NEW NEW 10 20 SLFN
20 PROC In process 20 50 SLFN
21 REOP Reopen 21 50 SLFN INPR
30 CACT Customer Action 20 50 SLFN RELE
40 SAP1 Sent to SAP 20 50 SLFN INPR
41 S3P Sent to 3rd Party 20 50 SLFN INPR
50 SPRV Proposed SOl 21 61 SLFN RELE
60 CONF Confirmed 60 60 SLFN FINI
61 CON1 Confirm after reopen 61 61 SLFN
Can I know where this logic is defined.... ie when a key user reply to the message then the status should be inprocess.... .where is this defined.
Regards,
Shyam.