on 06-02-2009 9:14 PM
I purchased Xcelsius Pro 4.5 in December of 2005. I've had several system crashes and have just installed it on a new system. Unfortunately, when the app tries to activate, it says that I have exhausted all of my activations. How do I get a new activation or reactivation code?
Hi,
Please help me with your product serial number and I would try to get it activated for you.
Thanks,
Amit.
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This is my purchase information and SN
Your credit card has been charged $594.00 for this order.
Your credit card bill will show a transaction from "ES *INFOMMERSION"
order # ST21139481
placed 12/30/2005 11:54:51 AM
item qty. price total
Crystal Xcelsius 4 Professional Full Product Download with Software Updates (F-1KS-E-W4-00-ESD)
Registration Information:
Serial Number:
Edited by: Amit Mathur on Feb 24, 2010 8:59 PM
Amit.....looks like you have helped several people with reactivation issues (I commend you for this).....I have a challenge as follows:
- 2004 I purchased Xcelsius Ver 3 from Infommersion and installed/used successfully on my Toshiba laptop
- 2005 aquired a new Sony laptop and purchased an upgrade to Xcelsius XL Standard Ver 4.0.4.7 and then subsequent graded to Xcelsius XL Proffesional Ver 4.0.4.9....I had excellent tech support during this process from Infommersion.
I updated my Sony from SP 2 to SP 3 (running XP Pro) a while ago and now have an issue trying to activate the upgrade version...the full upgrade details are
Xcelsius XL Professional
Serial Number:
Additional Information:
Application Version: 4.0.4.9
File Version: 1.1.0.1
Can you or someone help me with this please?....thanking you in advance......
Edited by: Amit Mathur on Feb 24, 2010 9:02 PM
Hello Amit, I'm hoping you can help me too. I have Xcelsius 4.0. I may have had installed it on this same machine a few years back, but never activated it because I was reading through the guides and just never got around to using Xcelsius as Crystal Reports was working fine in the meantime, at least thatu2019s the way I recall it.
This January/February I had to wipe my PC out for a clean Windows XP Pro install and everything was wiped out. Perhaps this is why the activation is indicating it was already activated. Iu2019m hoping you can help. I still have the Box, CD Packaging everything for this program so you can see that it's not pirated in anyway.
Below is the ID that comes out
Also, when I bought this software a few years back, there was an offer for a free upgrade to 4.5. Does that offer still exist? Can I download 4.5 from your site and just use this key for the upgrade?
Again, I'm hoping you can help.
Thanks in advance,
Edited by: Amit Mathur on Feb 24, 2010 9:03 PM
Hi Javier,
Have you tried opeing Xcelsius on your machine? Let me know if it ask you for activation as i see the product is already activated.
Regarding the offer, I am not sure bacuse 4.0 is outdated version. You will probably have to check with the sales.
You could try the latest version i.e. Xcelsius 2008 .
Select "Automatic Activation" when prompted for activation and et me know if it still asks you for activation when opening Xcelsius.
Thanks,
Amit.
thanks a million for helping me out Amit!
Yup, I open it up and an Xcelsius Activation pop up comes up. It says you have run Xcelsius 5 times without activating it. You must activate Xcelsius now in order to launch it. Automatic Activation is a one step process which requires an active Internet Connection.
Basically I've just started reusing Xcelsius today ever since doing the clean install of Windows XP on my pc. I installed like two weeks ago and started using it between yesterday and today. Now this message comes up. I do the Automatic Activation but it says the limit has been met. I guess I had activated it before January before the wipe out.
I'm I out of luck now? $280 down the drain, please say there's light at the end of the tunnel. Just when I created my first awesome dashboard.
Edited by: JavierDiaz4 on Aug 19, 2009 8:20 PM
Hi Amit
When I try to re-install Xcelsius V4.5 on the same (re-formatted) PC I receive the message "Problem accessing Macromedia Flash Player. Macromedia Flash Player Version 7.0 or higher needed." I have installed the latest Flash Player (V10) and tested it but still get the same message. My activation code has already been reset but I don't reach the screen where it is to be entered. My operating system is Windows XP SP3.
Thanks in advance for your help.
Edited by: Fred1024 on Aug 20, 2009 1:05 AM
Hi Amrit,
I have the same problem as the others.
Xcelsius 4.5 Product Serial Code
Registration number
Activation does not work when reinstalling after system crash.
Another problem I have is that I have purchased and registered Xcelsius 2008 Engage but I have lost the license sheet with the product serial number. Can you check this in your databases.
Best regards
Michael
Edited by: Amit Mathur on Feb 24, 2010 9:07 PM
Hello Amit,
It appears this is a popular topic. I too have a new computer and need to re-activate. My serial number is:
and the activation code I get when I try to activate on the new PC is
My old computer had a "melt-down"... If you need further info from me please let me know. I appreciate your assistance. Also, there is mention of hotfixes available but there are no working links on the support site. Can you direct me to where I can get the hot fixes after I have activated.
Regards,
Perry Noble
Edited by: Amit Mathur on Feb 24, 2010 9:09 PM
Hello Amit,
The Serial Number on the Label is
Registration Key is
The setup accepts the serial number as shown above and when I try a manual registration , the eSellerate site generates the registration key above. (I did a cut and paste from the dialog box so there can't be a typo)... Is there a way I can send you a screen shot?
Or do you have a fax number I could send a copy of the CD jacket showing the label...
Thanks for your help.
Edited by: Amit Mathur on Feb 24, 2010 9:10 PM
Dear Amit:
I purchased CXStd (online download) and later upgraded to CXPro4.5 (w/ CD and a hard copy manual ). I have the installation CD with me now.
My registered customer ID is:
845-888-3383
(registered ID provided from your customer service on Oct. 16, 2007).
Recently the old computer totally crashed on me. I got another computer and tried to install CX into my new computer. However, I was unable to activate the program through the Internet but urgently need to work on my old XLF files for a presentation next week. How can I provide you the serial nr? My gamil: cylai12g.
Thank you in advance for your favorable assistance.
Regards,
Chih-Yang Lai
Taipei, Taiwan
Dear Chih-Yang,
As Mark mentioned earlier, 'SAP CrystalXcelsius 4.5 is no longer supported as it is End of Life from 30.06.2011; therefore the resetting of activations for license keys is no longer possible. In order to activate your software, you will have to update it to the current versions – Xcelsius 2008 or above.'
I'm sorry, but unfortunately you would need to upgrade to Xcelsius 2008 or Dashboards 4.0/4.1. These version does not require any activation code, you should be good with the license keys it needs.
Also note, you might be able to open the old XLF files, but due to change in architecture and backend code, you might encounter issues with your old XLF based of 4.5.
Hope this helps.
Amit
This message was moderated.
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Hi Amit,
Can you assist to reset the activation for my Crystal Xcelsius 4.5 Pro?
My license key is :
Xcl4Pro001-5D3H-P5RD-G0B6-6HD0-BB4N
My Installation ID is:
R3DBQ2-6QUY-PP02NR-9X1C-3050R2
Thanks.
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Hi Alex
I asked SAP Support directly regarding this and was told the following:
'SAP CrystalXcelsius 4.5 is no longer supported as it is End of Life from 30.06.2011; therefore the resetting of activations for license keys is no longer possible. In order to activate your software, you will have to update it to the current versions – Xcelsius 2008 or above.'
Sorry to be the bearer of bad news...
Mark
Hi Alex
The customer I work with has said that they have experienced issues opening existing 4.5 files under newer versions, so I am reluctant to say yes.
I contacted support.emea@sap.com who were very prompt at responding, so would recommend getting in touch with them.
The cost I was quoted for the newer version was around £350 ex VAT.
Hope this helps!
Mark
Hi All
I realise that this is an old thread, for an old piece of software, but I am now faced with the same issue for a customer who has Xcelsius Professional 4.5 installed, but the license key provided has been used before on another machine. Since this machine is no longer using the software, would someone please be able to help to allow the license key to activate again?
Using a newer version is apparently not an option due to compatibility issues with the files created.
Many thanks
Mark
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Hello - I needed to re-install my Xcelsius Professional 4.5 product, but my serial number has reached it's activation limit. Can you please authorize me?
Installation ID: R3DBQ2-3N9N-3W32GD-G2TV-200U22
Product Key: Xcl4Pro001-5w9j-56dr-634s-8kaf-nqh0
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As with all the contributors above, I also need help resetting the activations on my Xcelsius Pro licenses. My licenses are:
Xcl4Pro001-9R76-EEFN-604D-KS30-SPBB
Xcl4Pro001-5D36-355N-63BD-76AF-SPBB
Xcl4Pro001-5K7J-033N-G00R-37A4-SPB4
Xcl4Pro001-9E7J-0L3X-G30D-36N5-SD24
Customer Number: 87808
Order Number: USS0096503
Thank you very much,
Robin
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Hello,
I'm looking to get my Crystal Xcelsius 4.5 licence re-activated after moving PCs.
Giovanni Carella
Thanks
P.S:
Today I reinstalled Xcelsius ant it seems to work. Bohh ??
Edited by: Carmat on Feb 13, 2011 2:51 PM
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Hi
Like the others on this old thread, I'd like to activate my copy of CrystalXcelcius professional 4.5 that I bought a long time ago. When I run it on my old Xp pro machine I get an activation message from esellerate 10 part activation key and am on my last life.
What I really want to do is install on my newer Vista pro machine. However, the install completes without error but then I get an application incomplete message. My license key is Xcl4Pro001-599B-ET0R-G022-18AF-HP1B
Any help much appreciated.
PAUL
Hi I have the same problem. After getting a new hard drive from Dell, I am having problem install Xcelsius Pro 4.5. I had no problem to install it at 1st. However, the newly installed Xcelsius won't allow me to create or modify dashboard (only had view option). After talked to SAP support service, I decided to deleted the program and re-install it. Now the Key Number was not accpeted and I am waiting for 4 days to try to get some kind of answer. Please help.
Dao
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I also need to get my Xcelsius Professional 4.5 re-authorized on a new PC please.
Company Name - Convergys
Product - Crystal Xcelsius 4.5 Professional Full Product (English)
License Number - Xcl4Pro001-5R9J-5E4X-G0B1-8KD5-BN84
Thank you!
Andy
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Hi,
I have purchased Crystal Xcelsius 4.5 Professional Full Product (English) (element 5 order no. 76439825) on 30th August,2006,licence key number Xcl4Pro001-589H-E343-G3BC-KHA5-HX22. Now I would like to format my laptop. If I format my laptop, how can I re install xcelsius and re activate? Pl help me. Also let me know is xcelcius compatible with windows7?
Regards,
Sridharan Dawda
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Hi ,
I'd also like to get my 4.5 version activated for my new computer.
I previously purchased the Crystal Xcelsius Pro V4.5 in +-2008 (SN# Xcl4Pro001-5R9H-073P-60BL-NKNF-HP84) from Ingram Micro in Sydney Australia.
I also purchased the Xcelsius Engage 2008 Upgrade some 6-8 months later (Activation Code: CA51Y-571BP2M-00U1WJB-0H3F) also from Ingram Micro.
I understand that this is a single user license, however I am the single user and original purchaser of the software and I want to use it for my sole and singular use my new computer.
PLEASE ASSIST! u2013 Can you please assist me in activating my applications on my new laptop computer?
Andrew Stephanou
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Amit,
Same problem here... had a laptop replacement just a week ago and can't get to reinstal Xcelsius 4.5. What should I do??
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Hello,
I purchased Xcelsius Pro 4.5 a few years ago and am trying to reinstall after a computer crash.
I cannot activate it on my new computer after a reinstall - limit exceeded error.
My product serial number is:
Xcl4Pro001-5L5V-E2FP-634L-N83F-H420
Please assist in getting this re-activated on my new pc. Thank you!
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I also need to get my Xcelsius Professional 4.5 re-authorized on a new PC please.
Company Name - Plymouth Tube Company - Streator, Illinois
Product - Crystal Xcelsius 4.5 Professional Full Product (English)
License Number - Xcl4Pro001-5R5Q-594P-G3B7-HKN4-HD20
Thank you!
Andy
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I'm looking to get my Crystal Xcelsius 4.5 licence re-activated after moving PCs.
Company Name: Glasgow City Council
Invoice/Order Number: GBC0000338
PO Number: 1159
Product(s): BusinessObjects Xcelsius Enterprise 4.5 Windows Named User License International (QTY 2)
Serial Number: Xcl4Ent002-D0C1-H84X-H9E7-323F-1NL0
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I need to get my Xcelsius Professional 4.5 re-authorised as it has been reinstalled on a computer.
Company Name - Wheelabrator Group
Order Number - 125089715
Product - Crystal Xcelsius 4.5 Professional Full Product (English)
Serial Number - Xcl4Pro001-5F5C-E5FR-G30C-11AF-HE20
I hope that you can help.
Thanks
Carl
Amit
I have a larger problem
You kindly helped me at the end of last year, but now I have moved to another computer, (Mac running VMWare i.e. Windows XP) and when I try and run Xcelsius Pro 4.5, it comes up with the trial version.
I cannot find where I need to enter my key. It will not let me as far as I can see. Even when it starts there is no way to enter a key.
Can you please help to get me up and running gain.
Here are my details of the order:
Name: Jeffrey Tobias
Company: Cisco Systems
Product Registered: Crystal Xcelsius Pro ver. 4.5
Reg number: 8599888381
Many thanks - as always.
Jeffrey
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I have had the same problem as described in this thread of comments and need to have my activation code re-activated for Xcelsius 4.5. I have contacted support and tried the REGEDIT.EXE without any success. The permissions were already set appropriately.
Order Date: 10/24/2007
Customer Number: 397149
Order No.: USM0022851
Customer Purchase Order No.: 20-H4565
Please let me know what additional information you may need. I was not sure whether to include the activation number in this type of forum or if e-mail would be more appropriate.
Thanks,
Darren
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Hello Amit:
I also have the same activation problem described in this thread.
Here is my product information:
Product: Crystal Xcelsius 4 Professional
Product Serial Number = Xcl4Pro001-5R1B-ATFX-630L-SKAF-HA83
Customer #: 192443
Product SKU: L-1KP-E-W4-00
We uninstalled Xcelsius from one PC and transferred the software to another PC. When attempting to activate the software, we are getting the message that the program has already been activated the max number of times.
If you could reset this for me, I would greatly appreciate it.
Thanks,
Chris
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I do have a double problem
I bought Xcelsius Present 2008 Full Product (download) and the activation code is "not valid"????
This is a fresh installation on a VAIO laptop with Windows 7!
The other problem is as sated here often.....reinstalling on new hardware of Xcelsius Standard 4.5 (also fresh OS instalment of Windows 7)
If needed I can supplier both codes, thanks for your support.
Thijs Verhees
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Hi
I have version 4.5 of Xcelsius Pro which was a free upgrade to my purchased copy of Xcelsius Pro v4. Version 4 has the serial number and was purchased in 2006.
Over the years I have moved version 4.5 to new computers as I upgraded equipment but am now being told 'Activation Limit Exceeded'.
How I can activate this software. It is installed on no other computer.
John
Edited by: Amit Mathur on Feb 26, 2010 7:31 PM
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If this is the process for reactivating an Xcelsius license, then please reactivate this one:
As everybody else here, I had to wipe out my old computer and reinstall in a new one.
Regards.
Edited by: Amit Mathur on Feb 26, 2010 7:31 PM
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Cannot Activate Xcelcius 4.x PLease reset.
Thanks
Edited by: Amit Mathur on Feb 24, 2010 9:33 PM
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Hello,
I am re-installing 4.5 pro on a new machine, and have reached my activation limit.
My product serial number is
Could you provide me a new one?
Thanks in advance!
Edited by: Amit Mathur on Feb 24, 2010 9:33 PM
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Hi.
I have the same problem.
I moved my crystal Xcelsius professional v4.5 from one computer to another. I'll appreciate that somebody deactivate my old registration so I can do the new activation. My product number is
Thanks in advance
Edited by: Amit Mathur on Feb 24, 2010 9:32 PM
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HI Amit
I have the same activation problem described in this thread.
Product Serial Number = Xcl4Pro001-9L9V-0cd3-G00K-SGN0-BF04
Registration Code = R3DBQ2-1AQC-T9R044-5C29-E090C0
My old laptop was replaced and I want to install Xcelsius on my new laptop. It is asking for an activation key (which I do not have). Help.
Hi Amit,
I'd like to get my 4.5 version activated for my new computer.
I previously purchased the Crystal Xcelsius Pro V4.5 in +-2008 (SN# Xcl4Pro001-5R9H-073P-60BL-NKNF-HP84) from Ingram Micro in Sydney Australia.
I also purchased the Xcelsius Engage 2008 Upgrade some 6-8 months later (Activation Code: CA51Y-571BP2M-00U1WJB-0H3F) also from Ingram Micro.
I understand that this is a single user license, however I am the single user and original purchaser of the software and I want to use it for my sole and singular use my new computer.
PLEASE HELP ME! u2013 Can you please assist me in activating my applications on my new laptop computer?
Thank you,
Andrew Stephanou
Edited by: Andrew Stephanou on Aug 30, 2010 8:51 AM
Hi Amit,
I'd like to get my 4.5 version activated for my new computer.
I previously purchased the Crystal Xcelsius Pro V4.5 in +-2008 (SN# Xcl4Pro001-5R9H-073P-60BL-NKNF-HP84) from Ingram Micro in Sydney Australia.
I also purchased the Xcelsius Engage 2008 Upgrade some 6-8 months later (Activation Code: CA51Y-571BP2M-00U1WJB-0H3F) also from Ingram Micro.
I understand that this is a single user license, however I am the single user and original purchaser of the software and I want to use it for my sole and singular use my new computer.
PLEASE HELP! u2013 Can you please assist me in activating my applications on my new laptop computer, or by putting me in contact with someone that can?
Thanks.
I would like serial number reactivated please.
Thanks
Mark
Edited by: Amit Mathur on Feb 24, 2010 9:31 PM
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Hi Amit
I am having the same trouble as others. Have to re activate my Xcelsius Professional 4.5 to my laptop.
The product serial number is
I be grateful if you can reset so can activate
Many Thanks
Ari
Edited by: Amit Mathur on Feb 24, 2010 9:31 PM
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Hi.
I moved my Xcelsius 4.5 product from one computer to another (due to a hardware upgrade). I'll appreciate that somebody deactivate my old registration so I can do the new activation. My product number is
Thanks in advance
Edited by: Amit Mathur on Feb 24, 2010 9:30 PM
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Hi Amit, I too have a common activation issue.
I have Xcelsius 4.5 Standard and the Xcelsius 4.5 Upgrade STd to Pro.
I have tried to reinstall on my new PC and it is not accepting the code.
Can you please let me know what Serial / Codes etc you need from me so I can reactivate following new install?
Many thanks
Billy
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Unlock code (key code?) not working
Had Xcelsius Present 2008 upgrade installed and working (order# 3735243711 Unlock code: )
Downloaded SP3, uninstalled previous version as instructed and did typical installation - no problem
Wanted to use add-ins, uninstalled new verision, did custom installation, now unlock code (key code?) will not work
Please help
Edited by: Amit Mathur on Feb 24, 2010 9:26 PM
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Hi Bruce,
Check with the Keycode in the registry if you see the correct keycode present there. You could also check with the permission in the registry.
The path in registry would be: Hkey_Local_machine->Software->Business Objects->Suite12.0->Xcelsius->Keycode.
Note: please take backup of the registry before you make any changes in the Registry.
Thanks,
Amit.
Hello,
I am re-installing 4.5 pro on a new machine, and have reached my activation limit. My key code is
Thanks in advance!
Edited by: Amit Mathur on Feb 24, 2010 9:25 PM
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Hi Amit.
I realized that I missplaced my message - as a message to another forum participant -, so I repost it now:
I moved my Xcelsius 4.5 product from one computer to another (due to a hardware upgrade). I'll appreciate if you deactivate my old registration so I can do the new activation. My product number is
Thanks in advance
Javier
Edited by: Amit Mathur on Feb 24, 2010 9:30 PM
Hi
I'm trying to activate de Crystal Xcelsius 4, but it appeared that the activation limit exceeded. This software is used in a computer that is property of one of our clients. This is the third time that they change the computer so the software it has to be installed every time they change it. The serial number is:
Thanks!
Edited by: Amit Mathur on Feb 24, 2010 9:24 PM
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Hi Amit,
Wow...I thought I was the only one still using Xcelsius 4.5. I love 4.5 but not the computer it's on. I'm on my 4th computer over the last 5 years and I get an error message that the activation limit is reached. Ouch!
My Xcelsius 3.0 Professional Edition serial number is and my upgrade to 4.5 serial number is
Amit...can you work your magic for me.
Thank you,
Glenn
Edited by: Amit Mathur on Feb 24, 2010 9:24 PM
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