I have been trying to have the step 'Overall Release of requisition' in my custom workflow so that it sends a message to the first person in the release strategy saying 'Please release PR...' whenever a PR is created. This part is working fine.
I have implemented a 2 day deadline monitoring with a custom rule so that whenever the 2 day period passes, it sends a message to the approver (FIRST person in the strategy) saying the same message.
It is however, able to send a message to that first person saying 'Missed Deadline: Please release PR....' after the 2 day period, but it is not sending the message 'Please release PR...' to the SECOND person.
I have been wondering what the custom rule in the requested end should do. I think it has to refresh the contents of the container to reflect the new approver. How do I accomplish this?
Thank you in advance.