User-Exit or Badi in tx. CRM_DNO_MONITOR

[Former Member]

Hi Gurus,

we have to perform validation at the time of wanting to change information in a Support Message (Support Desk). Unfortunately we do not have knowledge of a CRM functional consultant to validate the extent of what we do, so we thought we could use some enhancement of SSM. There is some enhancement (User-Badi or Exit) to enable us to carry out validation Support Message?

Best Regards.

Felipe

[prakhar_saxena]

Hi,

The transaction for message is crmd_order ...it is the same screen which comes when you double click any ticket in the list of crm_dno_monitor

now if you want to do save validation on some fields in the crmd_order on pressing the save button

use the badi

DNO_EVENT_SAVE

Hope is solves ur query.

Regards

Prakhar

[Former Member]

Hi,

we need to validate if the Subject and Category fields have entered information. To do this activate the BADI, but we could not have this information. It is feasible?

Best regards.

Felipe

[prakhar_saxena]

Hi,

Yes you can do the same as this is having following 2 methods as

CREATE_NOTIF Event 'Save' When Creating Notification

CHANGE_NOTIF Event 'Save' When Changing Notification

Regards

Prakhar