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Former Member
Jun 01, 2009 at 02:49 PM

CMS & RAS services will not start


Hi All

As a new user please forgive if this is in the wrong place.

Some of our users access Crystal Reports via a browser interface. A few days ago this stopped working. When I look at the server, Central Management Server and Report Application Server are not running and cannot be started. When I look in the event log I see, along with messages about sub process failures, an entry that tells me "unable to load keycode.dll"

So, are the non starting processes and the non working web interface linked??

Is the absence of keycode.dll significant??

And, most importantly, how do I recover keycode.dll

I have backups of the machine but thought I should ask before restoring without knowledge.

Many Thanks

Keith Malpass