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Former Member
Jun 01, 2009 at 02:21 PM

About CRM



We're implementing Service Desk + CRM, and we have some questions about it.

Our service desk is implemented... We can open support messages from ECC and Portal, for example.

Well... the questions...

first question:

We create a structure into ppoma_crm transaction... but how can I use this?! Where can I configure my tickets to they follows this structure?

second question:

Into PFAC transaction, I associate my components to my users, right?! If yes, what I need to do, to my users is really be associated with the correct components, and this tickets goes to the right queue?