Scenario A - Complaint to Sales Order

[nelson_raj2]

Hi,

We are trying to implement a Service scenario, where in we create a Complaint in CRM which replicates to R/3 as a Sales Order directly.

This works fine, until we implement Scenario A (SAP Note - 889051), in order to allow the order to be edited from R/3 as well.

It is critical in our case that we are able to edit the Sales Order in R/3, please let me know any suggestions or recommendations that you may have.

We are using SAP CRM 5.0, with IC Web Client.

Thanks & Regards,

Nelson.

[nelson_raj2]

The requirement was solved using multiple sales orders.