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May 31, 2009 at 05:00 PM

Scenario A - Complaint to Sales Order

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Hi,

We are trying to implement a Service scenario, where in we create a Complaint in CRM which replicates to R/3 as a Sales Order directly.

This works fine, until we implement Scenario A (SAP Note - 889051), in order to allow the order to be edited from R/3 as well.

It is critical in our case that we are able to edit the Sales Order in R/3, please let me know any suggestions or recommendations that you may have.

We are using SAP CRM 5.0, with IC Web Client.

Thanks & Regards,

Nelson.