We are trying to implement a Service scenario, where in we create a Complaint in CRM which replicates to R/3 as a Sales Order directly.
This works fine, until we implement Scenario A (SAP Note - 889051), in order to allow the order to be edited from R/3 as well.
It is critical in our case that we are able to edit the Sales Order in R/3, please let me know any suggestions or recommendations that you may have.
We are using SAP CRM 5.0, with IC Web Client.
Thanks & Regards,