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Former Member
May 29, 2009 at 12:16 PM

User mapping error - backend system not available


We are using NW 7 Portal for ESS.

Authentication on Portal is via LDAP.

SSO is via User ID and password since backend ECC and LDAP users are different.

When trying to map a certain user in the Portal User Admin screen I get the following error:

An unexpected error occurred when retrieving all backend systems available for user mapping.

Under "User mapping for system access":

There are no systems available for user mapping for the selected principal.

This only happened for 1 user so far. Others are successfully mapped and can view the necessary ESS screens and correctly get info from the backend.

I have checked that the system object has a alias and that its permissions is set to allow Everyone Read + end user access.

UME configuration has a reference system defined.

Any ideas?