Error:Administration header could not found for support message

[Former Member]

Hi All,

we are creating the support message in CRMD_ORDER transaction. we are getting an error, "Administration header could not found for support message" while saving. And also it is coming out of the transaction.

The transaction type is SLFN.

Please advise.

Regards

kumar

[Former Member]

Hi Selva,

Did you find a solution to this problem? I have the same issues and need to resolve.

If anyone can please assist getting a solution. Thanks in advance.

[Former Member]

Hi Kumar,

Deactivate the Standard BADI Implementation "AIC_INBOX" in BADI Definition "ORDER_SAVE".

[Former Member]

Hi Arun,

Thanks for the help. But I can't find an implementation for ORDER_SAVE BADI. Appreciate if you could help follow the steps.

[Former Member]

Hi Kumar,

The steps are mentioned below:

1) T-Code: SE18

2) BADI Name: ORDER_SAVE

3) Click Display

4) Choose Implementation > Overview

5) You will be able to see the BADI Implementation AIC_INBOX. It will be highlighted (yellow) if it is already Active.

6) To deactivate the implementation, double-click "AIC_INBOX", click 'Change', click 'Deactivate' and save the change in a Transport Request.

Now that the BADI Definition AIC_INBOX is deactivated, the Administration Header Error should not occur. If it still occurs, there might be a problem with a Custom BADI Implementation which you have to debug and find out.

Kindly try the above procedure. If the error still persists, Activate the AIC_INBOX Implementation again as it may cause trouble for other future processes.

Thanks & Regards,

Arun

[Former Member]

Hi Arun,

Thanks for quick response. I have followed the path earlier but not able to see an implementation as AIC_INBOX. As you suggested, I can see there is a custom BADI implementation. I deactivated it earlier and tried. But it didn't resolve the issue.

However, I see that the BADI has been used in a method IF_EX_ORDER_SAVE~CHECK_BEFORE_SAVE for the same custom implementation. Could that be an issue?

[Former Member]

Did you find the solution to this error? I am also getting this error and need to solve the same. Can you please help?